BetJordan Privacy Policy

At BetJordan, we respect your privacy and are committed to protecting the personal data you share with us when you play at BetJordan Casino. This policy explains what information we collect, why we collect it, how we use it, and the rights you have over your data. By creating an account or using our services, you agree to the practices described below.

Who We Are

BetJordan is operated by BetJordan d.o.o. (also referred to in our Terms and Conditions as BetJordan Gaming DOO), registered at Emerald Tower, City Center Zone, Podgorica, Montenegro. We are licensed and regulated under the Law on Games of Chance of Montenegro (Official Gazette No. 052/04, as amended), under oversight of the Games of Chance Administration of the Ministry of Finance of Montenegro. Our licence, E-Gambling Montenegro, is verifiable through an official seal. Since our establishment, we at BetJordan have served players primarily in Germany, Austria, Switzerland and Oceania.

Information We Collect

When you register, deposit, play or contact support at BetJordan Casino, we collect several categories of information necessary to provide our services and comply with legal obligations.

• We gather identity data such as your full name, date of birth, address and nationality during registration and KYC verification
• We collect contact details including your email address, phone number and preferred language
• We record financial data such as payment method details, transaction history and, where required by law, source of funds and source of wealth declarations
• We track your gaming activity, including deposits, withdrawals, bets, bonuses claimed and session history
• We store technical information such as your IP address, device type, browser and login timestamps
• We retain copies of documents submitted for verification, including passports, national ID cards, driving licences and utility bills less than three months old

Why We Collect Your Data

Our BetJordan platform processes personal data for several legitimate purposes. We use your information to verify your age and identity before paying out any funds or prizes, as required under our licence. We at BetJordan also use your data to process deposits and withdrawals, administer bonuses such as our Casino Welcome Offer and Daily Deposit Bonus, prevent fraud and money laundering, and respond to your enquiries through live chat, e-mail or our Telegram support channels.

Legal and Regulatory Compliance

Our Know Your Customer procedures require that we collect a government-issued ID, a recent utility bill or bank statement, proof of ownership of your payment method, and, for larger transactions, a declaration of source of funds. Source of funds documentation is requested on deposits exceeding USD 50,000. We may also request a live photo holding your documents or notarised identification where additional verification is needed. We reserve the right to request this information at any stage of your relationship with BetJordan, not only at registration.

How We Use Cookies and Tracking Technologies

We at BetJordan Casino use cookies and similar technologies to remember your login, preferences and language settings, to analyse how you use our site, and to tailor promotional offers to your activity. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our casino, including login persistence and personalised offers.

Sharing Your Information

We do not sell your personal data. However, our BetJordan operation may share information with trusted third parties where necessary to run our business and meet our legal obligations.

• We share data with payment providers such as Visa, Mastercard, Skrill, MuchBetter and cryptocurrency processors to complete your deposits and withdrawals
• We disclose information to regulators, including the Games of Chance Administration of the Ministry of Finance of Montenegro, when legally required
• We work with fraud prevention and identity verification services to confirm your KYC documents
• We may share information with independent dispute resolution bodies if a complaint cannot be resolved internally
• We provide data to IT and hosting providers who support the technical operation of BetJordan Casino

Data Retention

We retain your personal and transactional data for as long as your account remains active and for a period afterwards as required by Montenegrin gaming law and anti-money-laundering regulations. If your BetJordan account becomes dormant after 12 months without login, we suspend the account and hold your balance for 60 days. If the balance remains unclaimed for a further three months, it is forfeited as an access fee in accordance with our Terms. Our VegasJordan-style retention schedule, however, is applied strictly to BetJordan and not shared across unrelated platforms.

Your Rights

You have a number of rights regarding the personal data we hold about you. We at BetJordan are committed to honouring these rights promptly and transparently.

• You may request access to the personal data we hold about you
• You may ask us to correct inaccurate or incomplete information
• You may request that we delete your data, subject to our legal retention obligations
• You may object to certain uses of your data, such as direct marketing
• You may request a copy of your data in a portable format
• You may lodge a complaint with us or with an independent dispute resolution service if you believe we have not handled your data correctly

To exercise any of these rights, you can contact our support team at [email protected], through our 24/7 live chat, our contact form, or via Telegram at @BetJordan_Support_bot or @BetJordanHelp_bot. We acknowledge complaints within 24 hours, and any unresolved disputes are referred to free independent dispute resolution.

Data Security

We use industry-standard technical and organisational measures to protect your personal and financial information from unauthorised access, loss or misuse. Our BetJordan systems restrict access to sensitive data to authorised personnel only, and we continuously review our security practices to keep pace with evolving risks. While we take every reasonable precaution, no method of transmission or storage is entirely immune to risk, and we encourage you to keep your own login credentials confidential.

Restricted Jurisdictions

Our services are not available to residents of Curacao, France and its territories, Malta, North Korea, Portugal, Slovakia, Sweden, the United Kingdom, the United States and its territories. If you attempt to access BetJordan from a restricted jurisdiction, we reserve the right to permanently block your account and confiscate any funds held, in addition to limiting the data services we provide you.

International Data Transfers

Because we at BetJordan Casino serve players across multiple countries, your data may be processed outside your country of residence, including in Montenegro where we are based. We take steps to ensure that any such transfer is accompanied by appropriate safeguards consistent with applicable data protection standards.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. We encourage you to review this page periodically. Continued use of BetJordan Casino after any changes take effect constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about how we collect, use or protect your personal data, please reach out to our team. We are available 24/7 via live chat, by e-mail at [email protected], through our contact form, or via Telegram. Our support is offered in English and German, and we aim to address every privacy-related enquiry promptly and thoroughly.